Support

Common questions

How do I delete my account?

In the mobile app, open your Profile tab, then Privacy & Security, then Delete Account. Deletion is immediate and removes your personal information, revokes every sign-in token, and deletes your push notification tokens.

One case is refused: if you are the only administrator of a company, deleting your account would lock everyone else out of that company's customers, schedule, and payouts. Transfer ownership to another administrator first, or delete the company. You can also email privacy@chazcanhelp.com and we will handle it for you.

I got a text or an email from a business using Chaz. Is it real?

Probably — businesses use Chaz to message their customers, send estimates, and request payment, and those messages arrive by SMS or email so you do not need to install anything. A genuine Chaz payment link always lives on chazcanhelp.com and always shows you the business, the amount, and the line items before you pay.

If something looks wrong, do not pay it. Forward it to support@chazcanhelp.com and we will tell you whether it came from us.

Why does the app ask for my location?

Only in the business side of the app, and only so a business owner can see where their own crew is while they are on the clock. Location is collected while the app is open — never in the background — and we keep only the most recent reported position for each team member, not a history of where they have been.

You can decline it, or turn it off later in your device settings. Every other part of Chaz keeps working.

How do I stop receiving text messages?

Reply STOP to any text message from Chaz. To stop emails, use the unsubscribe link at the bottom of the message. Push notifications are controlled in your device settings, and notification preferences for specific events are in the app under Notifications.

Messages required to complete something you asked for — a receipt, for example — may still be sent.

A charge on my card says Chaz. What is it?

Payments made through Chaz go to the business that did the work, not to us. Chaz is the software that business uses to invoice you. If you do not recognize a charge, email support@chazcanhelp.com with the date and amount and we will identify it and put you in touch with the business.

Refunds are issued by the business that charged you. We will help get that conversation moving if it stalls.

How do I get a copy of my data?

Email privacy@chazcanhelp.com from the address on your account. We will send you a copy of the personal information we hold about you within 30 days. The same address handles corrections and any other privacy request.