Terms of Service

2. What Chaz is — and isn't

Chaz does two distinct things.

• It is business software. Home service businesses use Chaz to manage customers, schedule work, run a team, publish a website, send estimates and invoices, and get paid. In this role the business is our customer and the data it keeps is its own.
• It is a place where a customer can find a participating business. Customers can browse businesses that offer a service and request work from them.

In neither role do we perform any physical service. Chaz is not the employer, agent, partner, or joint venturer of any business or worker on the platform. Businesses on Chaz are independent. We do not direct their work, set their prices, supervise their employees, or control how they run their operations.

We do not guarantee the quality, safety, legality, licensing, insurance, punctuality, or availability of any service arranged through the Services. We do not endorse any business. Verification badges, where shown, reflect a limited check and are not a warranty about anyone's competence or conduct. The customer and the business are responsible for the work and for any dispute arising from it. We will help where we practically can, but we are not a party to their agreement.

Chaz is not a payments company, a bank, or a lender. Card processing and payouts are performed by Stripe, Inc. Money for a job belongs to the business that performed it, not to us.

3. Eligibility and accounts

• You must be at least 16 years old, or the age of digital consent where you live, to use Chaz. To hire, sell, or be paid for services, you must be 18 or older.
• You are responsible for the accuracy of your account information and for safeguarding your credentials. Tell us promptly at support@chazcanhelp.com if you suspect unauthorized access.
• If you register on behalf of a company, you represent that you have authority to bind that company to these Terms, and “you” includes that company.
• One person may hold roles in several companies. Your permissions follow the role you hold in each.

4. If you use Chaz to run a business

You are getting a tool, not a compliance department. These obligations are yours, and they are the ones most likely to matter.

• Your customers' data is yours to answer for. You decide what to store about your customers and why. You must have the right to enter their information into Chaz, you must handle it lawfully, and you must respond to their requests to see, correct, or delete it. We process it on your instructions.
• Messaging consent is yours to obtain. Before sending texts or emails to a customer through Chaz, you must have the consent that applicable law requires — including, in the United States, the Telephone Consumer Protection Act and the CAN-SPAM Act. Do not import purchased lists. Do not message people who have opted out. We honour STOP requests automatically, and you must not attempt to work around one.
• Location tracking requires telling your team. The team map shows where your employees are while they are clocked in and using the app. Before turning it on, you must inform them clearly and obtain any consent your jurisdiction requires — several U.S. states and most of Europe require notice, consent, or both. Use it to coordinate work, never to surveil someone off the clock. You are solely responsible for this.
• Your licences and insurance are yours to maintain. You must hold the licences, permits, registrations, and insurance your trade and jurisdiction require, and your listings must be truthful about them.
• Employment and tax are yours. You are solely responsible for classifying, paying, and withholding for your own workers, and for your own taxes. Chaz withholds and remits nothing on your behalf, and issues no tax forms for your business other than those Stripe provides for your payouts.
• Your website content is yours. Sites you publish through Chaz must be lawful, must not infringe anyone's rights, and must accurately describe your business.

Where the GDPR or UK GDPR applies, this section together with our Privacy Policy forms our data processing terms: you are the controller of your customer records, we are your processor, we act on your documented instructions, our sub-processors are the providers listed in the Privacy Policy, and we will assist you with data subject requests and breach notification.

5. If you are a customer

• Your agreement for the work is with the business, not with Chaz. Scope, price, scheduling, quality, warranty, and refunds are between you and them.
• You are responsible for the accuracy of what you provide — addresses, access instructions, and the description of the work you want.
• You can pay an invoice through a private link without creating an account. Review the business, the amount, and the line items before paying; submitting the payment authorizes the charge.
• A business you contact will receive your details and may follow up. Ask them to stop, or reply STOP, and they must.

6. Payments and fees

• Payments are processed by Stripe, Inc. under Stripe's own terms. You authorize us and Stripe to charge your selected payment method for amounts you agree to.
• Businesses taking payment must complete Stripe onboarding. Payouts, holds, and reserves are governed by Stripe and are outside our control.
• Chaz may charge a service or processing fee. Any fee is disclosed before you commit to the transaction. Tips, where offered, go to the business.
• Refunds and disputes. Refunds are a matter between the customer and the business, and are issued by the business. We provide dispute-resolution support and may, at our discretion, reverse a transaction where warranted. Chargebacks are handled under Stripe's and the card networks' rules.
• Do not route payment for work arranged on Chaz outside the Chaz payment flow in order to avoid fees owed to us.

7. Messaging, SMS, and notifications

By using the Services you consent to receive transactional messages necessary to operate them — in-app messages, push notifications, SMS, and email — such as a new message in a conversation, an estimate, a payment request, or a visit reminder. Message and data rates may apply.

Reply STOP to any text message to stop texts, use the unsubscribe link to stop marketing email, and control push notifications in your device settings. Messages required to complete something you asked for, such as a receipt, may still be sent.

Conversations on Chaz can cross the app, SMS, and email. Assume a message you send may reach the recipient by any of those, and that it is retained as part of the thread.

8. AI features

Chaz includes an assistant and AI-assisted website editing. These are conveniences, not advisers.

• Output can be wrong. AI output may be inaccurate, incomplete, or nonsensical. Review it before relying on it, sending it to a customer, or publishing it. It is not legal, tax, financial, or professional advice.
• You stay responsible. Anything the assistant drafts, sends, changes, or publishes with your approval is treated as your own act.
• Actions that matter ask first. Where the assistant can take a consequential action, it asks for your approval, and both the request and your decision are recorded.
• Your content is not training data. We do not use your messages, customer records, or assistant conversations to train general-purpose AI models, and our terms with our AI providers prohibit them from doing so.
• Voice mode records your microphone while a session is open and sends the audio to our provider for transcription. See the Privacy Policy.

9. Websites, domains, and published content

• You own the content you publish through Chaz Sites. You grant us the licence in section 11 to host and serve it.
• If you connect a custom domain, you must control that domain and keep it registered. We may suspend serving a hostname that is disputed, abusive, or misconfigured in a way that risks other users.
• Contact-form submissions from your site are delivered to you, and you become responsible for that person's information from the moment it arrives.
• Published sites must not host malware, phishing, adult content, or anything unlawful, and must not impersonate another business.
• We respond to valid copyright notices under the DMCA. Send them to support@chazcanhelp.com.

10. Acceptable use

You agree not to:

• Use the Services for any unlawful, fraudulent, harassing, abusive, or discriminatory purpose;
• Send unsolicited bulk messages, or message anyone who has opted out;
• Post content that infringes intellectual property, privacy, or publicity rights;
• Use location features to track anyone who is not your employee on the clock, or without the notice and consent section 4 requires;
• Solicit payments outside the Chaz payment flow in order to avoid fees owed to Chaz;
• Probe, scan, test, or attempt to circumvent the security of the Services, or access data belonging to another company;
• Use automated tools to scrape, harvest, or bulk-extract data other than through our documented APIs and within their limits;
• Impersonate any person or entity, or misrepresent your affiliation with one;
• Resell, white-label, or provide the Services to third parties without our written agreement.

11. Your content

You retain ownership of content you post to Chaz — messages, attachments, photos, reviews, website content, and profile material. You grant Chaz a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and transmit it solely as needed to operate, secure, and support the Services, and to publish it where you have asked us to. The licence ends when you delete the content, except for copies retained in backups or where another user holds a copy in their own conversation.

You are responsible for your content and warrant that you have the rights needed to post it. We may remove content that violates these Terms, and we keep moderation records of flagged content.

12. Intellectual property

The Chaz name, logo, website, mobile apps, and software are owned by Zincan LLC and protected by U.S. and international intellectual property law. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works of the Services. Feedback you send us may be used freely and without obligation.

13. Third-party services

The Services interoperate with third parties including Stripe, DigitalOcean, Twilio, Postmark, Expo, Anthropic, xAI, and Google Maps Platform. Your use of those services is subject to their own terms, and Chaz is not responsible for their acts or omissions. A full list and what each one does is in the Privacy Policy.

14. Suspension and termination

You may stop using the Services at any time and may delete your account in the app; what deletion does is described in the Privacy Policy. If you are the only administrator of a company, you must transfer ownership or close the company first.

We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Services or other users. Where practical we give notice and a chance to fix the problem first; for serious abuse, fraud, or a security risk we may act immediately. Sections that by their nature should survive termination will do so.

15. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Chaz does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that any content, AI output, or communication will be accurate or reliable, or that any message will be delivered.

Chaz makes no warranty regarding any business, worker, or customer on the platform, or any service performed by them.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

16. Limitation of liability

To the maximum extent permitted by law, Chaz, its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising from (a) your access to or use of, or inability to access or use, the Services; (b) any conduct or content of any third party on the Services, including any service performed or not performed by a business; (c) unauthorized access, use, or alteration of your transmissions or content.

In no event will Chaz's aggregate liability exceed the greater of (i) one hundred U.S. dollars ($100) or (ii) the amount you paid to Chaz in the twelve months preceding the claim.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

17. Indemnification

You will indemnify and hold harmless Chaz and its affiliates from any claim or demand, including reasonable attorneys' fees, arising from your use of the Services, your content, the services you perform or receive, your messaging practices, your use of location features, your violation of these Terms, or your violation of another's rights.

18. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-laws rules. Except where prohibited by applicable consumer law, any dispute arising out of these Terms or the Services will be resolved in the state or federal courts located in Wake County, North Carolina, and you consent to personal jurisdiction there.

Before filing, please email support@chazcanhelp.com and give us 30 days to resolve it. Most things are faster to fix than to litigate.

19. Changes

We may update these Terms. We will revise the “Last updated” date above, and for material changes give prominent notice in the app or by email before they take effect. Continued use after an update is acceptance of the revised Terms. If you do not accept them, stop using the Services and delete your account.

20. General

These Terms and the Privacy Policy are the entire agreement between you and Chaz about the Services. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

21. Contact

Questions about these Terms? support@chazcanhelp.com.